How to fix iPhone XS/XS Max not charging while idle

Some users are reporting charging issues on their week-old iPhone XS and XS Max smartphones. According to reports, the smartphones do not automatically charge after connecting the charger. Users with older models are also reporting similar issues.

iPhone XS (Max) charging test

They report that they must ensure that the screen is switched on when connecting the cable. If the screen is off, charging does not work. Lewis Hilsenteger of Unbox Therapy also discussed this in a video on YouTube.

It shows how charging works with 8 different iPhone XS units. Surprisingly, most devices seem to suffer from charging issues in this test.

If you connect an iPhone to a charging cable, the screen lights up briefly and the battery charge indicator appears. On the other hand, wireless charging works just fine without problems.

Users have posted several complaints on Apple’s support forums and Reddit pertaining to the aforementioned issue. Some iPhone X and iPhone 7 Plus users are also reporting the same issue on iOS 12.

What’s causing charging problems on the XS?

It is unclear whether there is a hardware or software problem that prevents the smartphone from charging while in the idle state.

Since this issue is only present on some devices, there could be a hardware problem with certain units. Apple’s new restrictions on USB accessories might also hamper with charging.

iPhone XS Charging

Moreover, the frequency of the charger and battery being a bit off can also cause charging issues.

Apparently, iOS 12.1 Beta 1 fixes the issue on most devices, so try upgrading your iPhone if you haven’t already.

How to fix charging issues on iPhone XS and XS Max

Method 1

  • Download the iOS 12.1 Beta 1 OTA Profile or IPSW file.
  • Go to Settings > General > Software Update.
  • Tap Download and Install to install the latest operating system update on your device.

Method 2 

  • Open the Settings app.
  • Go to Face ID & Passcode and toggle on the USB Accessories option.

Keep in mind that this isn’t a surefire fix but there’s no harm in trying as you can get done with it in just a few minutes. Hopefully, Apple will incorporate a fix in the upcoming iOS 12.0.1 update.

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